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Q & A

What is Shop America?

Shop America is a unique program where you earn cash back when you shop online at your favorite stores.  The Shop America online shopping mall features over 1,500 stores that offer cash back for each purchase.

How do I earn points/cash back from retailers through the Shop America Program?

Now you can earn cash back when shopping online at participating retailers.. In order to access the Shop America program website, you must be logged in to the Shop America program website. If you have not registered for online access to your Shop America account, simply go to www.lovemycreditunion.org and click on Shop America to set up your user name and password. 

You earn points each time you make a purchase through the Shop America website. The points you earn are added to your  Shop America account.  We keep track of all the points you earn when you shop and provide you with a monthly Shop America e-statement.  The points you earn are converted to cash back.

When will I see my points in my Shop America account?

Points earned through the Shop America Program will be credited to your Shop America program account anywhere from 45 to 90 days after your purchase.

How many points will I earn?

Each participating retailer decides on their point offer(s). To determine which purchases qualify and the specific points awarded, please review the offer details for each participating retailer listed on the Shop America program website.

Do I have to shop online in order to earn bonus points?

Yes. To determine how many bonus points you can earn from a participating merchant, please review the offer details for each participating retailer listed on the ShoppingFLING Program website. It is important to read each offer details carefully.

Why do I have to shop through the link on the Shop America website instead of going directly to the retailer's site?

Because the Shop America program is reserved only for Shop America program members, these links are provided for you. Using that link is the only way to tell the retailer that you are participating in the Shop America program and will ensure you earn points on your purchase. In order to earn points, you must click and shop through the retailer's link located on the Shop America program website. If you shop directly through the retailer's website, you will not be awarded points.

I am trying to go to the Shop America program website and it says that I must have cookies enabled, what does this mean? What do I do?

Cookies must be enabled in your web browser to receive points while shopping at many of our online retailers. Please check your browser "Help" section for more information on how to enable cookies.

Why are cookies required?

It is necessary for us to be able to track purchases in order to successfully award points in the Shop America program. This tracking function is performed using cookies both from your institution's Shop America website and from many of the retailers in the Shop America program. Though the Shop America program does not require a cookie to access the website, retailer cookies are required in order to successfully shop and earn points.

To enable cookies:

In Internet Explorer: Click the Tools menu, Select Internet Options, Click the Privacy tab, Click the Default button (or manually slide the bar down to 'Medium') and Click OK. In Firefox 2 or 3: Click the Tools menu, (On a Mac, click the Firefox menu.) Select Options, (On a Mac, select Preferences.), Click the Privacy tab, Select the 'Accept cookies from sites' checkbox, Click the OK button. In Safari 4: Click the Safari menu, Select Preferences, Click Security, in the 'Accept Cookies' section, select Always.

Do I need to keep the order number I receive from the retailer?

Yes, order information you receive from a retailer is reported back to the Shop America program in order to award points. If you have questions regarding points earned with Shop America, please use our automated customer service tool located in the Contact Us section of the website. If you have a question about your order, please contact the retailer directly.

Do I need to mail anything in?

No, after the purchase is made the retailer will report back to the Shop America program the information required to post the points. The Shop America program will use this information to credit your Shop America account.

How are the points I earn calculated?

Points earned are calculated on the net amount of eligible purchases. Taxes, special handling charges, returns, freight or shipping costs and any unshipped products are not included in the point calculation. Individual retailers determine eligible purchases; please refer to the retailer detail page for complete information.

After I make a purchase from a Shop America program retailer, when will the points be credited to my account?

Points are typically posted to your Shop America account within 45 to 90 days from purchase date. Some exceptions do apply. See participating retailer offer information on the Shop America program website for complete information.

How do returns, exchanges and/or backorders affect the points earned for the purchase?

If any part of a qualifying order is returned to the retailer or is not completed, your points for that transaction may be reduced or removed from your Shop America program account. Please check each retailer's policy for returns.

How do I know if my points have been posted to my Shop America program account and are available for cash back?

Visit your Shop America program website, log in to your Shop America account and click on the My Account page. Click on the E-statement link to view your points.

Is there a limit to the number of points that I can earn through Shop America?

No. The more you shop - the more you can earn! As a reminder, you cannot earn points for taxes, special handling charges, freight or shipping costs, and any unshipped or returned products. In addition, please refer to the retailer offer page for complete information regarding eligible purchases for each retailer.

What happened to the retailer I was shopping at last week?

The Shop America Program is continually trying to find the best retailer for Shop America members to shop with. From time to time the available retailers may change. If there is a particular retailer that you would like to shop with, please Contact Us with your comments.

What browsers can I use to view the Shop America Program website?

Windows: Recommended browsers include Internet Explorer 8.0+ and Firefox 3.5+. Other compatible browsers that support frames, JavaScript, cookies and Secure Socket Layer protocol (SSL) may work with reduced site functionality.

Macintosh: Recommended browser is Safari 4. Other compatible browsers that support frames, JavaScript, cookies and Secure Socket Layer protocol (SSL) may work with reduced site functionality.

How do I determine which browser I am using?

Windows: From your browser, go the Help menu and choose "About". A screen will appear showing which browser and version you are using. Macintosh: From your browser, go the Apple menu. Choose either "About Netscape" or "About Internet Explorer". A screen will appear showing which version you are using.

How do I upgrade to another browser?
Internet Explorer: Go to Microsoft Internet Explorer Download. Instructions provided there will help you with download and installation. Firefox: Go to http://www.mozillcom/en-US/. Instructions provided there will help you with download and installation.

Shop Online and Earn Points

How do I earn points from online retailers through the Shop America program website?

Simply log in to your Shop America account and click on the Shop Now button on the My Value Center page to access the Shop America program website and shop with participating retailers through the Shop America program website to earn points for online purchases. You must be logged in to your Shop America account to access Shop America. If you have not registered for online access to your Shop America account, simply go to www.lovemycreditunion.org and click on Shop America to set up your user name and password. 

How do returns, exchanges and/or backorders affect the points earned for the purchase?

If any part of a qualifying order is returned to the retailer or is not completed, your points for that transaction may be reduced or removed from your Shop America account. Please check each retailer's policy for returns.

Can I earn points for shopping at an online retailer that I don't see on this website?

No, you must click through a valid link from the Shop America Program website in order to earn points for the purchases you make. In order to earn points, you must click and shop through participating retailers' links located on the Shop America Program website. If you shop directly through a retailer's website, you will not be awarded points.

If I am just browsing and don't make a purchase, can I go back directly to the retailer at a later date and earn points?

No, you must come back to the Shop America program website and click through the links for that specific retailer in order to earn points.

I just went shopping at a retailer listed on the Shop America Program website. Can I earn points for my purchase even though I did not access the retailer's website from the Shop America website?

No, you must click through the Shop America Program website retailer links to earn points credit. This is how we are able to confirm your purchase.

How are the points I earn calculated?

Points earned are calculated on the net amount of eligible purchases. Taxes, special handling charges, returns, freight or shipping costs and any unshipped products are not included in the mileage calculation. Individual retailers determine eligible purchases; please reference the retailer detail page for complete information.

How do I know if my points have been posted to my Shop America account and are available for use?

 Points earned through Shop America will be posted to your Shop America account anywhere from 45 to 90 days after your purchase. Visit your Shop America program website, log in to your Shop America account and click on the My Account page. Click on the E-statement link to view your points.

If I stay logged into the Shop America program website, is my Shop America account information safe?

The Shop America program website uses encryption to protect the privacy and security of your Shop America account information. No personal information is stored in the Shop America program website, so your account information will remain private. The account information that is displayed there is stored within the Shop America program systems and cannot be accessed by other sources.

What do I do if I am missing points?

If you think you may be missing points, you may send us a message by going to the Contact Us page on the website or by calling our Shop America customer service center.  Customer service is available 24/7/365.  Simply call 1-888-997-5432 and your questions will be answered by a dedicated Shop America customer service representative.

Why did I not earn points at the rate displayed when I shopped at a retailer's store location, through their catalog, or when buying a gift card?

Shopping at a retailer's store location, through their catalog, or when buying a gift card may accrue points at a different offer rate.  Please check the Shop America program website to verify the offers available at all participating retailers.


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